REFUND:
We accept returns at the customer’s expense within two weeks of purchase if the items are not used and are in the same condition as they were when they arrived. We do NOT accept returns on worn clothing, opened puzzles, used watercolors, personal hygiene items, food, or chocolate.

A full refund of the item order total will be completed within 24hrs of the return package arriving in our hands after it is checked for condition. Shipping is non-refundable. You will receive a confirmation of this refund, and it will take 3-5 business days for the payment to return to your account based on your bank's policy.

CANCELLATIONS:
Please only order if you are 100% certain you want your items. Cancellations are only accepted within 24 hours of purchase, and only if your order has not yet been shipped. 20% of your order value will be kept to cover credit card fees and cancellation fees. If your order has been shipped and you reach out after receiving your shipping confirmation email, we cannot cancel your order, as USPS/UPS now has your package.

SHIPPING:
We take up to 2-3 weeks to pack and ship your order before it starts the shipping process with USPS/UPS. We offer $9 flat-rate shipping for all USA orders and free shipping on orders over $150 within the U.S. Orders take an estimated 3 - 8 business days to arrive once shipped to locations within the United States. Orders shipped outside of the United States take an estimated 1-4 weeks, depending on your country’s customs processing time.