Frequently Asked Questions

We wrap, pack & ship your orders out on Mondays & Tuesdays from our studio in Swarthmore, PA. That means tracking info normally updates by Wednesday evening after USPS/UPS pick your packages up!

If you order between Wednesday-Sunday, your order will ship the following Monday/Tuesday with tracking info estimated to update on Wed.

How long will my order take to arrive?
We wrap, pack & ship your orders out on Mondays & Tuesdays from our studio in Swarthmore, PA. If you order between Wednesday-Sunday, your order will be estimated to ship the following Monday/Tuesday with tracking info updated on Wed.

We are a very small team, so in high-volume times we may have extended shipping windows like back-to-school season, Halloween & Christmas. We can take up to 2 weeks to pack and ship your order before it starts the shipping process with USPS/UPS. 

We ship through USPS/UPS and orders will take an estimated 2-8 business days to arrive once shipped to locations within the United States. Orders shipped outside of the United States will take 1-4 weeks, depending on your country's custom processing time (International Shipping by USPS/UPS)

Do you ship internationally?
Presently we only ship to international locations that offer full “door-to-door” USPS package tracking to protect our products. Shipping costs are expensive and packages take quite a while to arrive internationally.

We can ship to: Canada, Japan, Lebanon, Malaysia, Singapore, Belgium, Denmark, Estonia, France, Germany, Gibraltar, Iceland, Netherlands, Poland, Romania, Turkey, United Kingdom, Australia and New Zealand. International shipping takes 1-4 weeks in transit based on USPS shipping estimates!

Please provide your full shipping address in English. Addresses written in other languages are subject to pauses in fulfillment based on USPS' policies.

International Duties & Fees
The customer is responsible for any international duties, fees, tariffs and customs expenses for their packages. If customer declines to pay duties, fees, tariffs and customs expenses, or refuses shipment from delivery service, we are unable to refund the order. Refused shipments are claimed and discarded by the shipment service. 

Can I cancel my order?
Please only order if you are 100% certain you want your items. Cancellations are only accepted within 24 hours of purchase, and only if your order has not yet been shipped. 20% of your order value will be kept to cover credit card fees and cancellation fees. If your order has been shipped and you reach out after receiving your shipping confirmation email, we cannot cancel your order, as USPS/UPS now has your package.

What if my order arrives broken/damaged?
Send us an email at help.ofaspen@gmail.com with a picture and a description of what’s wrong, along with a picture of your shipping label on the package and we will do our best to fix it! Please allow us 48 hours to respond to all help emails!

Can I return my order if it's not a perfect fit?
We accept returns at the customer’s expense within two weeks of purchase if the items are not used and are in the same condition as they were when they arrived. We do NOT accept returns on worn clothing, opened puzzles, used watercolors, personal hygiene items, food, water bottles/mugs, or dated planners.

A full refund of the item order total will be completed within 24hrs of the return package arriving in our hands after it is checked for condition. Shipping is non-refundable. You will receive a confirmation of this refund, and it will take 3-5 business days for the payment to return to your account based on your bank's policy.

What if my package never makes it to me/is stolen off my porch?
We are not responsible for any stolen packages. Please ensure you give us an address safe for USPS/UPS workers to leave packages. If a package is still IN TRANSIT, you can contact your local USPS/UPS location for more assistance, as we do not have any control or information on this matter. 

Once a package leaves our warehouse and is with USPS/UPS, we have no control over how long it takes, where it goes, or what happens during delivery attempts. USPS/UPS is responsible for the package's whereabouts and condition. Don't hesitate to contact them with questions as they have more information! We have the same tracking number & information as you and nothing more.

Packages may be returned to our store if the shipping address is unavailable. If this happens, we can reship the order at the customer's expense. 

Where are your vendors from?
We are currently working with artists/creative brands from all over the world! We're based out of Swarthmore, Pennsylvania, USA but we carry work from all over the United States and all over the world!

How do you select what Of Aspen sells?
We carefully curate our items from vendors that we know have the highest quality goods. We want our products to be beautiful, practical, and to last a long time. Everything is tested before going on our site, and if you ever have any questions or problems drop us an email at help.ofaspen@gmail.com or go to our Contact page and let us know what’s up!

Can I sell my products/art at Of Aspen?
Maybe! We currently are at our capacity for new artists, however we're always on the lookout for standouts in the creative world! Drop us an email at help.ofaspen@gmail.com or go to our Contact page, so we can see what you’re all about and we’ll go from there!

All perspective artists need to submit the following info for review:
- Website
- Social Media (accounts used for business)
- Line Sheet (minimums & pricing, shipping & payment info, packaging, turnaround time)
- Form of Contact (best way to get to know you: email, phone, trade shows, studio?)
- Currently Selling Where? (your own website, Etsy, Faire, trade shows, art markets, livestream, small shops, big box?)

We will follow up if we're interested in moving forward to discuss future projects and partnership with you! We review new artists biannually. 

How do I stay updated on all the newest product releases and restocks?
Sign up for our email list for updates and follow us on social media for news on new products, vendors, restocks, and upcoming events!

What if I really want something, but it's out-of-stock?
We restock items throughout the year, some on a monthly basis, some seasonly, and some things come once and are then gone forever!

If waiting isn't an option for you, we suggest going directly to each of the artists/creative brands we partner with for more buying options.

We love that you want to support Of Aspen, and we thank you for buying through us, but when in doubt, we'd always happily send you directly to our partnered artists! They may have more stock of certain items, or could direct you to another small shop that has your favorite thing in-stock at the moment!

Remember, we're all in this together! Helping to support one small artist actually helps the entire artistic community! The more we support the arts, the more art there will be in the world.