Frequently Asked Questions

All USA orders cost $9 through USPS Postal Service. Orders over $150 receive FREE SHIPPING at checkout, no code needed. The United States Postal Service covers all APO, FPO and DPO addresses for our military customers. Thank you for your support and service wherever in the world you are!

Yes. When we ship out your order, our system will automatically send you the tracking number confirmation email!

We take up to 2-3 weeks to pack and ship your order before it's in USPS/UPS' hands. We ship through USPS/UPS and orders will take an estimated 2-8 business days to arrive once shipped to locations within the United States. Orders shipped outside of the United States will take 1-4 weeks, depending on your country's custom processing time (International Shipping by USPS/UPS)

Presently we only ship to international locations that offer full “door-to-door” USPS package tracking to protect our products. Shipping costs are expensive and packages take quite a while to arrive internationally. We ship to: Israel, Japan, Lebanon, Malaysia, Singapore, Belgium, Denmark, Estonia, France, Germany, Gibraltar, Iceland, Netherlands, Poland, Romania, Turkey, United Kingdom, Australia, New Zealand, Canada. International shipping takes 1-4 weeks in transit based on USPS shipping estimates!

International Duties & Fees: The customer is responsible for any international duties, fees, and customs expenses for their packages. If customer declines to pay duties, fees and customs expenses, or refuses shipment from delivery service, we are unable to refund the order. Refused shipments are claimed and discarded by shipment service.

Please only order if you are 100% certain you want your items. Cancellations are only accepted within 24 hours of purchase, and only if your order has not yet been shipped. 20% of your order value will be kept to cover credit card fees and cancellation fees. If your order has been shipped and you reach out after receiving your shipping confirmation email, we cannot cancel your order, as USPS/UPS now has your package.

Send us an email at help.ofaspen@gmail.com or leave us a note on our Contact page with a picture and a description of what’s wrong, along with a picture of your shipping label on the package and we will do our best to fix it! Please allow us 48 hours to respond to all help emails!

We accept returns at the customer’s expense within two weeks of purchase if the items are not used and are in the same condition as they were when they arrived. We do NOT accept returns on worn clothing, opened puzzles, used watercolors, personal hygiene items, food, or chocolate. A full refund of the item order total will be completed within 24hrs of the return package arriving in our hands after it is checked for condition. Shipping is non-refundable. You will receive a confirmation of this refund, and it will take 3-5 business days for the payment to return to your account based on your bank's policy.

We are not responsible for any stolen packages. Please ensure you give us an address safe for USPS/UPS workers to leave packages. If a package is still IN TRANSIT, you can contact your local USPS/UPS location for more assistance, as we do not have any control or information on this matter. Once a package leaves our warehouse and is with USPS/UPS, we have no control over how long it takes, where it goes, or what happens to it in delivery attempts. USPS/UPS is responsible for the package's whereabouts and condition. Don't hesitate to contact them with questions as they have more information. We have the same tracking number information as you and nothing more. Packages may be returned to our store if the shipping address is unavailable. If this happens, we can reship the order at the customer's expense.

We are currently working with vendors from all over the world with more coming soon! If you want to learn a little more about each of our vendors, check our our Artists page.

We carefully curate our items from vendors that we know have the highest quality goods. We want our products to be beautiful, practical, and to last a long time. Everything is tested before going on our site, and if you ever have any questions or problems drop us an email at help.ofaspen@gmail.com or go to our Contact page and let us know what’s up!

We are always looking for new vendors and artists to work with, (although we cannot always accept new artists due to my small space!) Drop us an email at help.ofaspen@gmail.com or go to our Contact page, so we can see what you’re all about and we’ll go from there! I personally review all requests.

Sign up for our email list for once a month email updates and follow us on social media for updates on new products, vendors, restocks, and upcoming events!

Click on the item you’re interested in, scroll down and add your email address to the waitlist. It’s that easy! We’ll send out an email to you when we restock that item so you will be the first to know so you can snag it before we run out again. Please refrain from signing up if you don’t plan on purchasing once it arrives so we can cut down on waste :)

Good question! New products are added throughout the year when we get them, we release these products at the beginning of the month in a email! This email contains info about new products as well as the secret password needed to access that month’s shop page. Email list subscribers have exclusive access before anyone else for these new items which can sell out on drop day. After that period, that month’s shop page is available for anyone to shop the new collection, then the next month a new shop page with new items is created!